Archive for March, 2009

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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

Bob Feldman

How to keep your people focused in a tough, volatile environment

Bob Feldman
March 10th, 2009

Originally Published PR Week

How do you keep your people focused, motivated and engaged when their friends are being laid off, their budgets are getting cut, their bonuses aren’t being paid out and the future of their companies is uncertain?

Not easy.  And of course there’s no simple solution.

But to paraphrase white house chief of staff Rahm Emmanuel, every crisis presents an opportunity and it should never be wasted.

And this crisis is no different.

So I asked some leaders in our field how they’d suggest tackling such tough issues.

“Sometimes a reminder is helpful to communication professionals that continuing to advance their own skill sets is critical, even in the midst of an economic downturn or tough business environment,” said Johnson & Johnson’s Ray Jordan.  ?”In the face of reorganizations, I’ve seen a number of folks who have stepped up to much bigger challenges that might not have been accessible during ‘business as usual’ conditions. Do those engagements always mean bigger inside opportunities?  Not necessarily. But it means the individuals have expanded their repertoire as professionals - and that’s a terrific investment in their own futures.” (more…)

Jeff Hunt

Who owns the online channel?

Jeff Hunt
March 6th, 2009

As we visit with chief communications officers at Fortune 100 companies, it’s becoming more and more obvious that a confrontation of sorts is brewing over who should “own” the online channel for direct communications with customers and constituents.  Marketing is laying claim, suggesting it is the next wave in efficiently communicating with current and potential customers.  The early attempts by many marketers focused on familiar tactics from traditional media: things like banner ads and well timed “pop-ups” that aimed to capture the consumers’ attention at just the right moments.  The problem is that the people they were trying to engage largely viewed these tactics as commercial intrusions on a sacred social space.  The techniques have evolved greatly over the past eighteen months, as recognition of some of the unique characteristics of the online channel are better understood by advertisers.  Still, even the latest and greatest attempts fail to fully appreciate how to engage consumers in the online channel — on their terms.

This is where a big opportunity presents itself for the public relations practitioner. (more…)

PulsePoint Group

Bill Hughes on the role of communications in a struggling economy

PulsePoint Group
March 4th, 2009

Bill Hughes, SVP Corporate Communications at CA, discusses what keeps him up at night and how CA communications is handling the current economic situation.

PulsePoint Group

New York Times covers PulsePoint Group launch

PulsePoint Group
March 1st, 2009

Check out the New York Times coverage  here.

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