Archive for September, 2010

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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

PulsePoint Group

Laura Moore on Developing a New Mission for Communications


September 29th, 2010

Laura Moore, Vice President of Global Communications at Kimberly-Clark, on developing, refining and enacting a new mission for the global communications function at Kimberly-Clark.

Bob Feldman

Balance Management with Lobbying To Optimize the Comms Function


September 27th, 2010

Originally Published PR Week, September 24, 2010

In conducting research recently on best practices in corporate communications functions, one thing in particular struck me.

In decentralized organizations, the best chief communications officers aspire to have large chunks of their time allocated for…nothing.

Let me explain.

The larger the enterprise, particularly when decentralized and matrixed, the more complex, the more players, the more issues, etc.  As such, the CCO is required to do all those things with which most of us are familiar: CEO counselor, communications strategist, leader of a large organization, responsible for talent management, etc., etc.

And then some.

(more…)

Paul Walker

Five Great Digital Innovation Cases You Should Consider


September 23rd, 2010

A few signs have suggested an end to the recession may be on the horizon. As our clients’ businesses pick up they are investing in revitalizing products and services.  They are kick-starting their innovation initiatives.  Many of them are exploring crowdsourcing and co-creation options, and we have a lot of experience in this area.  In the next couple weeks I am going to post 2-3 videos on digital innovation. The first one (posted here) looks at five cases I really like: Foldit, Dell’s IdeaStorm (we worked on this one), Cisco’s iPrize, P&G Innovation and AT&T’s internal innovation initiative. Let me know what you think.


PulsePoint Group

FTC Takes Action Against Employee Bloggers


September 10th, 2010

The Federal Trade Commission (FTC) recently announced that it has entered  into a consent order with a public relations agency whose employees posted  positive reviews about the firm’s clients’ products within iTunes.  This is  the first enforcement action involving the FTC’s endorsement guidelines, which  were recently updated to apply to social media, and makes it clear that  employers can be held responsible for encouraging their employees’ online  conduct.

The FTC endorsement guidelines require that bloggers discussing  or reviewing products or services disclose any a connection between the endorser  and the marketer of the product that would affect how people evaluate the  posting.

(more…)

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