Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the first in a series of videos where he will provide insight into the findings.
Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.
November 22nd, 2010
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The PulsePoint Group Communication Index 2010: Social media providing huge opportunities, but drive to innovate remains elusive
Despite the opportunities being presented by the explosion of social media, more than two-thirds of surveyed chief communications officers say they’re not doing enough to drive innovation within their own organizations.
The report found that as CEOs emphasize innovation as an essential way to survive and grow in a difficult economy, the burgeoning use of social media provides extensive opportunities for communication departments to engage with customers, potential customers, and other stakeholders. But not enough corporate communications departments are driving the innovation necessary to exploit those opportunities, partly because their organizations haven’t acquired the necessary digital competencies. That leaves a gap that may ultimately be filled by talented people from elsewhere in the company.
The finding is part of a forward-looking report on key trends in corporate communications departments from PulsePoint Group, a leading digital communications and management consulting firm.
The survey, Corporate Communication Index 2010, reported findings from nearly a quarter of the Fortune 100′s CCOs. According to the report, “nearly 90% of those surveyed reported that innovation is a primary corporate focus for the next 3-5 years, yet two-thirds of CCOs report that their function is moderately active or less so in driving innovation in the organization.”
At the same time, the report says, communicators can embrace change at the enterprise or even the function level as an opportunity to remain high-value service providers and to develop innovative solutions.
In particular, the report finds, the explosive growth of social media, and the lack of clarity within many organizations over how to exploit it and over who is in charge of it, provide huge opportunities for communication organizations. And beyond social media, comms organizations will be focusing on four other key areas next year:
- Crisis communication
- Reputation management
- Internal communications
- Marketing support
To seize the opportunities in all those functions, the development of digital expertise will be crucial, the report finds: “The team that demonstrates a mastery of it will emerge as the leader of what many believe will be the future of how companies interact with each and every stakeholder group.”
“At a time of continuing uncertainty and anxiety in the business community, we think this is a revealing window into where the leaders in the field are headed,” said PulsePoint Group partner Bob Feldman. “The need to innovate is a core imperative that is even more important in tough times, and the emergence of social media is giving it a whole new dimension with incredible opportunities – but only for the people who are prepared to grab them.”
PulsePoint Group is a digital and management consulting firm focused on three distinct areas: organizational optimization of the corporate communications function, boardroom services for the most important C-suite communications activities, and digital transformation to help companies leverage opportunities like those being created by social media.
In addition to its consulting activities, the firm periodically issues reports and provides commentary from a wide range of experts in its “POV” blog, www.pulsepointgroup.com/POV.
For more information or the full text of the report, call 512-457-8448, email firstname.lastname@example.org, or go to www.PulsePointGroup.com