Archive for June, 2012

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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

Jacklyn Allgayer

A Solid Facebook Best Practice: Be Good to the Fans You’ve Already Got


June 13th, 2012

When most companies think about social media, they automatically think of Facebook. Makes sense. With almost 901M users worldwide, Facebook has redefined our relationships, and businesses are right to find out more about the social network and how it can help to build awareness and consideration for their products and services. (more…)

Brittany Aguilar

Listening Part One: The Gateway to Engagement


June 7th, 2012

This post is a part of a multi-part series on social listening.

The Goal Is Empowering Engagement

We’ve all heard the buzz around “listening,” and you’ve seen companies tout their world-class listening command centers. Listening is built on the premise that it is the first step in a social media strategy. But, many companies have conducted listening exercises and find themselves left without actionable insights that lead to a social strategy. So, before embarking on a listening investment, you need to understand the true purpose of listening: unlocking the secrets of engaging with your target audiences. (more…)

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