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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

Bob Feldman

How to keep your people focused in a tough, volatile environment

Bob Feldman
March 10th, 2009

Originally Published PR Week

How do you keep your people focused, motivated and engaged when their friends are being laid off, their budgets are getting cut, their bonuses aren’t being paid out and the future of their companies is uncertain?

Not easy.  And of course there’s no simple solution.

But to paraphrase white house chief of staff Rahm Emmanuel, every crisis presents an opportunity and it should never be wasted.

And this crisis is no different.

So I asked some leaders in our field how they’d suggest tackling such tough issues.

“Sometimes a reminder is helpful to communication professionals that continuing to advance their own skill sets is critical, even in the midst of an economic downturn or tough business environment,” said Johnson & Johnson’s Ray Jordan.  
”In the face of reorganizations, I’ve seen a number of folks who have stepped up to much bigger challenges that might not have been accessible during ‘business as usual’ conditions. Do those engagements always mean bigger inside opportunities?  Not necessarily. But it means the individuals have expanded their repertoire as professionals - and that’s a terrific investment in their own futures.” (more…)

Bob Feldman

Tough Times Demand Research, But Go Beyond Usual PR Metrics

Bob Feldman
January 26th, 2009

Originally Published PR Week

If I had to guess, despite the tough economy, public relations research companies are probably doing pretty well these days.  When the bottom line gets extra scrutiny, everyone typically steps up to make sure they have quantifiable metrics in place to support their business operations.

Still, I would encourage a deeper dive.

Most chief communications officers are under increasing pressure to link communications performance to measurable business results.

It’s no surprise.  Most corporate executives I meet, from CEOs to heads of business units, cannot readily articulate how the public relations activity in their organizations measurably impact key business drivers.
(more…)

Bob Feldman

It’s time to hand out bonuses: but wait, in this environment?

Bob Feldman
December 15th, 2008

Originally Published PR Week

Many companies are in a predicament right now. Their financial performance during the first half of the year was fairly strong and, as such, their full-year numbers are good enough to provide bonuses to key staff members who performed well.

But the second half of the year, especially the fourth quarter, has been terrible, with signs that things will only get worse in 2009. In an environment of staff and budget cuts, how can a company also pay out bonuses?

This dilemma raises two questions, one financial, and the other moral. First, is it financially prudent to pay out bonuses, even if “earned” in 2008, when 2009 has the potential to be a financial disaster? (more…)

Bob Feldman

Lessons from Tuesday’s election: confidence, consistency are key

Bob Feldman
November 3rd, 2008

Originally Published PR Week

I’m going out on a ledge here, and writing this column two weeks before Election Day. There’s a decent chance you’re reading this after we know the identity of our next president. So if Sen. John McCain won the election, what follows won’t hold much water. But, if Sen. Barack Obama is our next president, I think there are some lessons we should all consider.

The last weeks of the campaign were particularly volatile due to intense problems with the economy. The quickly assembled bailout package, followed by the wild fluctuations of the stock market, created a crisis mentality, adding to the already combative election cycle. (more…)

Bob Feldman

Demands for productivity boosts have CCOs looking at their firms

Bob Feldman
September 15th, 2008

Originally Published PR Week

Most chief communications officers right now are coming under intense pressure to streamline their budgets.  CEOs and CFOs seem to be preparing for a further downturn in 2009.

One area that often gets attention is outside agency spending.  Having held senior positions with Burson-Marsteller, Ketchum and GCI Group, and as a former client-side CCO, I know something about this subject.

Let me offer some tips.  If you’re a CCO, before you focus on the agency, focus on your own practices. Some things to think about: (more…)

Bob Feldman

Where’s the beef? The keys to calming a panicked population

Bob Feldman
July 28th, 2008

Originally Published PR Week

This month I’m going to shift from internal management to issues management, and our case study comes straight from the last few weeks’ headlines:

Day after day, we’ve seen pictures of Koreans jamming the streets to protest lifting of a ban on U.S. beef imports. The protests were inflamed when the U.S. ambassador insulted Koreans by saying they were ignoring what science knows about mad cow disease, fear of which underlay the import ban. (more…)

Bob Feldman

The boss wants a cut of 20%; so what’s the next step for Marvin?

Bob Feldman
June 16th, 2008

Originally Published PR Week

I’ve been friends for a long time with a guy we’ll call Marvin Blotnick.  Marvin was flying home from Chicago the other day having spent a tough two days at a corporate senior management meeting.  Marvin was stressed.   He told me every executive at the meeting was asked to do scenario planning, which meant Marvin had to come back with two new budgets, one reflecting a 10 percent cut, the other 20. (more…)

Bob Feldman

Zelda’s conundrum: Figuring out what she needs to do with Sid

Bob Feldman
May 5th, 2008

Originally Published PR Week

Why do many CCOs I meet these days express frustration that their people are often viewed in their companies as tacticians, not strategists?

Take the case of two people I know: Sid Lipschitz and Zelda Schpondulix, executives at the Acme Explosives Corporation. (Okay, the characters are composites and the company name requires credit to Warner Bros., but the situation is real.) (more…)

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