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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

Grant Toups

Can Social Networks Drive Professional Development?

Grant Toups
July 20th, 2010

We regularly connect with people online. We keep in touch. We make new friends. But can we actually learn anything that’s professionally useful? Is it possible for our online networks, professional or personal, to help us become smarter people and more effective professionals with some level of certain regularity? Instead of stumbling across the occasional jewel, is there a way to come close to a guarantee?

Consider this. Subject matter experts around the world are already using social bookmarking sites like Digg and Delicious to gather, screen, categorize and share relevant, insightful content. Prominent bloggers and Twitterers, like Guy Kawasaki, spend hours each day scouring the internet and linking to remarkably valuable content on their blogs and twitter feeds. And some companies are using Yammer to stream relevant news and other materials to employees on their closed internal networks. And let’s not forget powerful news aggregators like Google Reader that can put thousands of information sources at our fingertips and let us search all that content for even the most obscure word or phrase.

(more…)

Grant Toups

Do ask; do tell…Army encourages soldiers to speak up

Grant Toups
August 18th, 2009

One of the findings in practically every recent study on social media is that in older companies cutting edge social media initiatives are sometimes harder to get off the ground because of the powerful muscle memory formed from years of success.  But, as many communicators in these companies undoubtedly know, the way we operate is changing and communicators at all levels of the corporate world find themselves fighting that muscle memory of broadcast-style push communications techniques.  Certainly this generalization doesn’t apply to every company; it may not even apply to most, but for some it seems a formidable challenge.

But support for the social media buy-in proposition is coming from an unlikely source … the U.S. Army.

A recent New York Times piece explored a new pilot program of wikis launched by the Army for developing a number of its field manuals.  These “rules of the road” documents were historically written by military thinkers at the various educational and training institutions across the country.  The pilot program allows for editing and adding content by any active soldier, from Private to General, using technology similar to Wikipedia while requiring that each entry be attributed to someone. (more…)

Grant Toups

Why aren’t more companies using social media to build employee communities?

Grant Toups
March 20th, 2009

Disclaimer: I’m a part of the Wikipedia/Facebook/Twitter generation, and I don’t understand why more companies aren’t using social media strategies as internal community-building tools.

These tools are a part of my daily life. They provide a real way to stay connected to people, issues and ideas I care about. They’re how I gather information, find answers to questions, brainstorm ideas and commiserate. They are a real part of how I exist in the larger world, and I’m not alone. But perhaps more importantly, to people like me, they aren’t something to be feared.

Now, I bet you’re wondering why you should care when you’ve got an ongoing financial Armageddon to worry about. Well, people like me, without impressive titles and decades of experience, are worried. We’re worried about our jobs and our bills … and our companies. And like everyone, we look for reassurance and strength in our communities. Only for us, communities don’t exist exclusively in three dimensions. So why aren’t more companies taking advantage of the realities of social media pervasiveness and building employee communities online? (more…)

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