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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

Joah Spearman

Have Press Releases Ever Meant So Little?


August 7th, 2009

In the old world, press releases were the preferred route to communicate important messages about your business or organization. Quarterly earnings? Press release. New board member? Press release. New produ

ct? Sure, there may be a blog or video, but typically only after the press release.

Then the higher powers (those brainiacs from Harvard, MIT and Stanford) created Web 2.0.

Now, some employee can catch wind of something, blog about it anonymously and it shows up in your Google alert with your company’s name on it. And changing your Network on Facebook is basically sending a press release to your friends saying “Hey! I changed jobs/cities!” Subsequent wall postings with “congrats” and “what next?” are to be expected.

In essence, the press release’s main job – to share previously withheld information with the public – is no longer one of exclusivity. (more…)

Joah Spearman

Something CCOs and CMOs Need to Know About Google and Facebook


June 24th, 2009

A little over a year ago, these were the first thirteen words of a Forbes story titled “Google vs. Facebook”:

“Competition is heating up between G

oogle and Facebook for control of the universe…”

Whether you’re a Chief Communications Officer or a Chief Marketing Officer, it is extremely important you understand the nature of this battle because the wars waged over the Web by these behemoths can, and will increasingly, impact your online strategy.

Like every major conflict, it started as genuine competition (“I wonder what those guys are doing?”) before a fundamental difference of opinion (“That’s not the way it’s done!”) triggered a full-out war with some former Google employees taking parting shots on their way to Facebook.

Google, which went public less than five years ago, grossed nearly $22 billion last year in only its 10th year of existence. As far as the Internet is concerned, if you were to compare Google to buy viagra online an American, with the options being a) Tom Hanks, b) Tiger Woods, c) Barack Obama or d) Oprah Winfrey, the answer would be e) ‘greater than all of the above’. (more…)

Joah Spearman

At home sick? Immerse yourself in social media


April 29th, 2009

This swine flu stuff is seriously getting

out of control. Yes, it’s gone viral.

On Twitter and Google that is. Everywhere you look online, there’s something about the swine flu. And

every American with any semblance of a cold is now at home worried about having something far worse, spending all their time online…

Which leads me to today’s big Texas story. University Interscholastic League, UIL, which governs high school sports in the state, has officially postponed baseball, softball, track and other spring sports events until May 11. And here are some of the top search terms on Google Trends:

#2 – swine flu maine

#10 – texas uil (more…)

Joah Spearman

How Twitter is helping FEMA avoid (PR) disasters


April 13th, 2009

 

In early September 2005, just days after Hurricane Katrina ripped through New Orleans and enacted similar damage on FEMA’s reputation, I moved from Austin to D.C. to heed a call from the White House to serve as the chief speechwriter for FEMA’s newly-appointed director.

Back then, social media was the last thing FEMA was prepared to handle. Today, FEMA is one of many federal agencies using Twitter and other social media channels to reach their customers: taxpayers.

Network World recently reported, “From NASA to the General Services Administration, more federal agencies are embracing Twitter as another Web-based channel to communicate news and engage in conversations with U.S. citizens.” The site also provided 10 tips for early-adopting federal staffers ranging (more…)

Joah Spearman

It's called social media because it's social


March 27th, 2009

I’m sure you’ve played the telephone game before…one person tells another person something and then it goes through several people, one-by-one,

until you get to the end to find out the story has change

d. That’s a good game to introduce you to social media.

If you tell one person a story and then try to control every word they pass along to a friend then you’re doing the exact opposite of what social media is built to do. Companies struggle to let go of control, but sometimes that’s where the success lies. Just out of reach from your press release.

I spend hours upon hours on Facebook, Twitter, LinkedIn, MySpace, blogs, and other social media sites each week, sometimes for work and sometimes for fun, but almost always to plug into the telephone game.

If you’re unwilling to a) share your story or b) have that story altered, social media is (more…)

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