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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

SXSW: Back to the Future of Digital

Austin Nelsen
March 11th, 2011

austin1

It’s that time of year again when our “live music capital of the world” (Austin, TX) decides to multitask and become the temporary epicenter of all things film, music and digital. Being based downtown, we welcome the SXSW visitors to our neighborhood and can’t wait to get out and mingle with some of the best, brightest and most innovative companies in the industry.

SXSW has developed a reputation in recent years for being the hotspot for startups to launch their products and innovations, particularly pertaining to social media, digital influence and distribution. In 2007, SXSW witnessed the launch of Twitter, then in 2009 Foursquare emerged. It then proceeded to grow at an unprecedented rate for internet-based startups. Last year was expected to be the year of location-based services, however, no one company managed to gain significant traction and emerge a head of the crowd.

My prediction for 2011? Location will finally become the driving force it has been striving to be for many applications and services. Foursquare has already been creating buzz around advanced location based services within their product, possibly offering coupons and more control for their enterprise customers. But will they remain king of the location based applications? Or will they be swept aside by the next big thing to hit digital media since 2009?  Gowalla is also trying to become a major player, as they have partnered with Mashable at SXSW.

We will be watching closley and will follow up next week with our favorites from the festival and the companies we think you should watch into 2011. In the meantime follow our team members as they tweet their way through the festival:  @ReneeFrancese, @PaulWalker, @AustinBNelsen@BrittanyAguilar and @JeffRobertHunt

Cheers and welcome to Austin!

Bob Feldman

What it’s Like on the Other Side of the Search

Bob Feldman
March 8th, 2011

Originally Published PR Week, March 4, 2011 (subscription access only)

I spent many years on the agency side - at Burson-Marsteller, Ketchum, and GCI Group - pitching business and always wondering what it would be like on the other side of the table.

Now I know.

My firm doesn’t do a lot of agency search for our clients, but occasionally we’re asked to help out. Coincidentally, we’ve been involved in a few situations just since the beginning of the year.

The process is enlightening. Here are some lessons learned that agencies would be well advised to consider.

Stand for something. During an RFI stage, particularly if the agency’s information is being communicated only in writing, be sure you write your information in a concise, crisp manner - and absolutely be sure your firm stands for something. Have a point of view on measurement; articulate a client service model or an approach to audience insights that you believe works exceptionally well for your firm and for your clients.

Pure capabilities are only a starting point; why would having good capabilities mean you should win? Don’t you think the client is only talking to firms with the requisite capabilities? And sell yourselves, don’t sell against others. Selling against others is usually off-the-mark and is almost always unappealing.

Read the rules. When clients are considering a range of agencies, they’re looking for reasons to either include or exclude firms from the next round. Don’t give them easy reasons to exclude you. Sounds ridiculous, but in just a few situations, I’ve already seen firms respond to a request for two or three paragraphs on a subject with eight or nine paragraphs; with a request to provide a three-to-five page narrative on a client situation with a 19-page PowerPoint deck; with a request for certain insights into international market credentials with a link to the company’s website. Don’t make it so easy to cut your firm.

Read the rest of this entry »

Jesse Jacks

Where Strategy and Implementation Meet: Achieving Buy-In

Jesse Jacks
March 7th, 2011

Time Inc. CEO Jack Griffin was recently ousted after less than six months on the job. An agent of change within the organization, his approach to overhauling the ailing media organization clearly didn’t mesh with what his organization was ready for. Griffin’s demise reminds me of the stellar job Louis Gerstner did when faced with a struggling IBM in the early 1990’s. One of the greatest examples of a change agent succeeding, Gerstner was responsible for changing the entire direction of an organization that until he took over was looking to break up its business into smaller units and dissolve others. Today, IBM is a singular technology services powerhouse thanks to Gerstner’s strategic vision and ability to guide the company through a massive change in culture.

While these examples may be among the biggest and most complicated decisions in business and technology, one theme is shared between them and the smaller strategic decisions we deal with in our organizations everyday: the need to achieve buy-in from stakeholders.

Without buy-in from stakeholders, no technology has ever been brought to market successfully, and no business has ever thrived. And so it strikes me as interesting that we tend to focus heavily on the strategy we intend to roll out, while its implementation tends to be an afterthought, with fewer resources thrown behind it. This is where more organizations need to focus. The majority of the most successful businesses already do.

Strategies should be built with consideration as to how they will be sold to the people they will affect most. Managers should ask themselves, “How do we communicate a sense of purpose and urgency?” Time after time we find ourselves sitting on great ideas having given little thought to their mobilization. What typically happens is that the strategy itself has to be diluted in order to implement. This is not a best-case scenario.

The thought is that the brainstorming process that results in strategy needs to also incorporate mobilization tactics. Organizations should include their opinion leaders, at all levels of the company, in the strategy process at an early stage. Then emphasize how the strategy will positively impact the organization, rewarding those who champion implementation through ownership of responsibilities. Often times the key to a successful implementation lies less in the complexity of the strategy itself but more in the process of its creation.

It’s not as easily achieved as it is envisioned, but still we often aim high and deliver below desired targets when executing strategy. I believe we can improve our batting average if we don’t approach strategy and implementation as separate entities. By integrating the two, we will have a much easier time realizing the results our strategies are meant to deliver, rather than settling for a less satisfying version of the original strategy. I believe it is the most powerful way today’s companies can bring about meaningful change.

PulsePoint Group

The Weekly Pulse: 3/2/11

PulsePoint Group
March 2nd, 2011

A recap of our latest POV posts:

3/2: PulsePoint Group Corporate Communication Index Series Part 7: Deeper Focus: (video) Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the seventh (and final) in a series of videos where he provides insight into the findings.

2/28: Google “Cleans Up” Search Results: Last week, Google announced a significant change to the way it determines search results. The change is supposed to place more value on sites with original content over sites that aggregate content or repost from other places. Google claims that this change will impact about 12 percent of searches.

2/25: Unlocking the Social Enterprise: There has been a lot of debate on the pros and cons of “empowering” employees in the enterprise by allowing them access to social media and collaborative tools in the workplace. What can the enterprise gain from allowing full access for all its employees? What are the inherent risks involved and how can they be minimized? How much is enough? These types of questions are what most organizations we work with are struggling with as they come to realize they must embrace the digital revolution.

Bob Feldman

PulsePoint Group Corporate Communication Index Series Part 7: Deeper Focus

Bob Feldman
March 2nd, 2011

Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the seventh (and final) in a series of videos where he provides insight into the findings. Click here to view his sixth video regarding, “Change.”

Brittany Aguilar

Google “Cleans Up” Search Results

Brittany Aguilar
February 28th, 2011

google-search-home

Last week, Google announced a significant change to the way it determines search results. The change is supposed to place more value on sites with original content over sites that aggregate content or repost from other places. Google claims that this change will impact about 12 percent of searches.

Google frequently makes changes to its algorithm (the mathematical formula that Google uses to determine search result order), but these are usually small tweaks that only impact a few websites.

Amit Singhal and Matt Cutts explain in a blog post on the change,

We can’t make a major improvement without affecting rankings for many sites. It has to be that some sites will go up and some will go down. Google depends on the high-quality content created by wonderful websites around the world, and we do have a responsibility to encourage a healthy web ecosystem. Therefore, it is important for high-quality sites to be rewarded, and that’s exactly what this change does.”

Hurting Aggregators

While it’s understandable that Google wants to improve its results, this change isn’t without controversy. Many website owners rely on traffic from Google’s search engine, and these changes can make it very difficult for them to maintain their business model.

Most of the sites that are seeing a decrease in traffic are “content farms” or aggregator sites. These sites pull content from across the web and house it in one place. Many of these “content farms” display content on a particular subject and provide a real value to the online community (ex. Techmeme). These sites often have their own algorithm for determining which content to place on their sites. Google may see these sites as competition since they often replace the need for a traditional search for the latest news or content.

Beneficial for Content Creators

Ultimately, this change is a good thing for companies that invest in quality content creation, because Google is placing greater value on that content. This also means that it is important to regularly produce quality content. For companies that have a unique expertise, Google is helping you out because you are now an even more important part of the “healthy web ecosystem” that Google seeks to promote.

This won’t drastically change the way in which you optimize you web content, but it does mean that you should focus on providing more original content if you want to rank well in Google.

Jesse Jacks

Unlocking the Social Enterprise

Jesse Jacks
February 25th, 2011

There has been a lot of debate on the pros and cons of “empowering” employees in the enterprise by allowing them access to social media and collaborative tools in the workplace. What can the enterprise gain from allowing full access for all its employees? What are the inherent risks involved and how can they be minimized? How much is enough? These types of questions are what most organizations we work with are struggling with as they come to realize they must embrace the digital revolution.

This week on Harvard Business Review’s blog, Andrew McAfee poses two questions that are currently staring down most organizations: What kind of company embraces the social enterprise and what are the effects of embracing it?

For a long time the answer to the first question seemed easy: the trailblazers, the progressive companies whose corporate cultures weren’t afraid to try new things. These were the organizations that embraced the social enterprise. But those times have ended. Organizations now choose to be conservative in their dealing with social media and collaboration at their own peril. We have firsthand seen the “old guard” drop its guard and embrace the digital realm, to great effect. The highly regulated industries such as Pharma and Finance spring to mind as examples where organizations are breaking new ground in what is possible in a formerly guarded social enterprise.

But what really transforms the enterprise is the ability to get in touch with the knowledge currently underutilized in the organization, or as McAfee refers to it, “doing a better job of knowing what you know”. This simple yet difficult premise is exactly the type of skill that the most innovative internal collaborators like Procter & Gamble, IBM and Dell have built successful social enterprises on. The social enterprise stirs up collaborative efforts on a scale rarely harnessed by most organizations. It’s fascinating to think of the capabilities some organizations currently possess without being privy to it.

As we move towards a standardized model where collaboration and digital drive how the organization thinks internally, the more examples of successful social enterprises we will see. I think a younger workforce will demand it. Young professionals are digital natives who will tend to believe there is something wrong with an organization that hasn’t embraced social enterprise tools. As such, I think the most interesting examples will come from those formerly guarded industries where innovative ideas will be required in order to not fall behind the new standard.

I suppose we will have to wait and see what the social enterprise’s effects on these organizations will bring.

Read the original blog post here.

PulsePoint Group

The Weekly Pulse: 2/23/11

PulsePoint Group
February 24th, 2011

A recap of the previous week’s POV posts:

2/23: PulsePoint Group Corporate Communication Index Seres Part 6: Change (video): Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the sixth in a series of videos where he provides insight into the findings.

2/9: “Translating” Innovative Ideas for Clients: As a strategic consulting firm, counsel is only as good as it is palatable to our clients. Some might interpret that as requiring that we supply strategic insight that adds value to our clients. While that is at the core of what we do, it isn’t what I am referring to. What I mean is that a great idea can’t penetrate an organization if it isn’t delivered in a way its people can readily understand.

2/4: Instilling Practical Innovation in the Enterprise: Much of the recent discussion surrounding innovation in the enterprise has been geared towards consumer-facing aspects of the business: crowdsourcing new product ideas, engaging the consumer in experiential marketing, or even asking the consumer to develop advertising or mobile applications for the business. While these are all innovative ways to engage the consumer and garner some relatively cheap attention, business leaders often find themselves relying on “tried and true” examples of innovation, rather than harnessing it from within their organization.

Bob Feldman

PulsePoint Group Corporate Communication Index Series Part 6: Change

Bob Feldman
February 23rd, 2011

Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the sixth in a series of videos where he provides insight into the findings. Click here to view his fifth video regarding, “Managing Talent.”

Jesse Jacks

“Translating” Innovative Ideas for Clients

Jesse Jacks
February 9th, 2011

As a strategic consulting firm, counsel is only as good as it is palatable to our clients. Some might interpret that as requiring that we supply strategic insight that adds value to our clients. While that is at the core of what we do, it isn’t what I am referring to.

businessman

What I mean is that a great idea can’t penetrate an organization if it isn’t delivered in a way its people can readily understand. If this sounds simple, you are right, it is. But the fact remains that too often great ideas and their potential impact on the organization are plagued by clumsy deliveries. The hand-off of a great idea from the professional service firm to the client should be treated as important as the idea itself, its future impact on the organization depends on it.

How many innovative ideas fall by the wayside not because they weren’t able to make a difference to the enterprise, but because the execution of their delivery was ignored? It’s an impossible question to answer, but it makes one wonder how different things could be had someone taken the time to carefully consider the concept before presenting their idea to the client.

Some things to consider when transferring a great idea to a client might include framing the end result in a way the client understands. Working backwards from a desired outcome to the idea itself isn’t a novel idea, but often times we take for granted the fact that we understand the impact the idea can have on the organization, while the client might be looking at it from a different point of view. But even this might not be going far enough. It makes more sense to work alongside the client in communicating the idea in a manner that their team can easily comprehend. So why is it that we don’t practice this more often?

This week on Harvard Business Review’s blog there is a great post on “Delivering Your Innovative Ideas” by Michael Schrage. He shares with readers his own experience in working with Procter & Gamble’s R&D team and watching as one of their managers “translates” his ideas for the team. Understanding how the client views your idea is every bit as important as how you envision it. If there is any chance of a great idea turning into the change that it was meant to lead, then this translation is every bit as important as the creativity that inspired it to begin with.

You can read Schrage’s account of the team at P&G interpreting his idea here.

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