Posts Tagged ‘ Crisis & Issues Management ’

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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

PulsePoint Group

Richard Jones on communications in an economic crisis

PulsePoint Group
October 8th, 2009

Richard Jones, SVP and Chief Communications Officer at Guardian LIfe Insurance Company, on the key communications challenges a tumultuous economy poses for a large financial services company.

Bill Feldman

As crisis managers, what can we learn from the swine flu response?

Bill Feldman
May 12th, 2009

We have gone from near-panic over the emergence of swine flu, to dismissing it as hype.

On May 1, the World Health Organization reported only 331 cases of swine flu worldwide, but still declared the crisis to be at level 5 alert on a scale of 6, meaning that this strain of flu might be considered an all-out pandemic if the numbers keep rising.

On the same day, CNBC reported that flu masks were “flying off the shelves,” and soon after, China quarantined Mexican visitors.

Now, just a few days later, with the virulence of the virus apparently less than originally feared, the federal government has relaxed its attitude toward school closings and the media is asking whether it was all hype. The public has quickly become so blasé that, only a few days after Vice President Biden sounded an off-message travel alarm, “Cinco de Swino” parties were held in Washington and other U.S. cities. (more…)

PulsePoint Group

David Samson on managing reputation under intense scrutiny

PulsePoint Group
May 6th, 2009

David Samson, General Manager of Public Affairs at Chevron, on managing reputation in an industry under intense scrutiny.

Bob Feldman

Where’s the beef? The keys to calming a panicked population

Bob Feldman
July 28th, 2008

Originally Published PR Week

This month I’m going to shift from internal management to issues management, and our case study comes straight from the last few weeks’ headlines:

Day after day, we’ve seen pictures of Koreans jamming the streets to protest lifting of a ban on U.S. beef imports. The protests were inflamed when the U.S. ambassador insulted Koreans by saying they were ignoring what science knows about mad cow disease, fear of which underlay the import ban. (more…)

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