Posts Tagged ‘ Social Media ’

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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

PulsePoint Group

The Scope of Social Media

PulsePoint Group
August 21st, 2009

Check out this video from Socialnomics.net for some compelling statistics on just how big the impact of social media really is.

Grant Toups

Do ask; do tell…Army encourages soldiers to speak up

Grant Toups
August 18th, 2009

One of the findings in practically every recent study on social media is that in older companies cutting edge social media initiatives are sometimes harder to get off the ground because of the powerful muscle memory formed from years of success.  But, as many communicators in these companies undoubtedly know, the way we operate is changing and communicators at all levels of the corporate world find themselves fighting that muscle memory of broadcast-style push communications techniques.  Certainly this generalization doesn’t apply to every company; it may not even apply to most, but for some it seems a formidable challenge.

But support for the social media buy-in proposition is coming from an unlikely source … the U.S. Army.

A recent New York Times piece explored a new pilot program of wikis launched by the Army for developing a number of its field manuals.  These “rules of the road” documents were historically written by military thinkers at the various educational and training institutions across the country.  The pilot program allows for editing and adding content by any active soldier, from Private to General, using technology similar to Wikipedia while requiring that each entry be attributed to someone. (more…)

Joah Spearman

Have Press Releases Ever Meant So Little?

Joah Spearman
August 7th, 2009

In the old world, press releases were the preferred route to communicate important messages about your business or organization. Quarterly earnings? Press release. New board member? Press release.  New product? Sure, there may be a blog or video, but typically only after the press release.

Then the higher powers (those brainiacs from Harvard, MIT and Stanford) created Web 2.0.

Now, some employee can catch wind of something, blog about it anonymously and it shows up in your Google alert with your company’s name on it. And changing your Network on Facebook is basically sending a press release to your friends saying “Hey! I changed jobs/cities!” Subsequent wall postings with “congrats” and “what next?” are to be expected.

In essence, the press release’s main job – to share previously withheld information with the public – is no longer one of exclusivity. (more…)

PulsePoint Group

Paul Argenti on the greatest resistance to company adoption of social media

PulsePoint Group
August 5th, 2009


Paul Argenti, professor in Dartmouth’s Tuck School of Business, on the greatest resistance to adopting social media inside most companies — fear of losing control.

Joah Spearman

Something CCOs and CMOs Need to Know About Google and Facebook

Joah Spearman
June 24th, 2009

A little over a year ago, these were the first thirteen words of a Forbes story titled “Google vs. Facebook”:

“Competition is heating up between Google and Facebook for control of the universe…”

Whether you’re a Chief Communications Officer or a Chief Marketing Officer, it is extremely important you understand the nature of this battle because the wars waged over the Web by these behemoths can, and will increasingly, impact your online strategy.

Like every major conflict, it started as genuine competition (“I wonder what those guys are doing?”) before a fundamental difference of opinion (“That’s not the way it’s done!”) triggered a full-out war with some former Google employees taking parting shots on their way to Facebook.

Google, which went public less than five years ago, grossed nearly $22 billion last year in only its 10th year of existence. As far as the Internet is concerned, if you were to compare Google to an American, with the options being a) Tom Hanks, b) Tiger Woods, c) Barack Obama or d) Oprah Winfrey, the answer would be e) ‘greater than all of the above’. (more…)

PulsePoint Group

Paul Argenti on using social media as corporate tool

PulsePoint Group
May 26th, 2009

 

Paul Argenti, Professor in Dartmouth’s Tuck School of Business, on using social media as a corporate communications tool.

PulsePoint Group

Bob DeFillippo on communicating news to employees

PulsePoint Group
May 18th, 2009

Bob DeFillippo, CCO of Prudential, discusses how the company communicates news with employees through its PRU Today platform.

Bill Feldman

As crisis managers, what can we learn from the swine flu response?

Bill Feldman
May 12th, 2009

We have gone from near-panic over the emergence of swine flu, to dismissing it as hype.

On May 1, the World Health Organization reported only 331 cases of swine flu worldwide, but still declared the crisis to be at level 5 alert on a scale of 6, meaning that this strain of flu might be considered an all-out pandemic if the numbers keep rising.

On the same day, CNBC reported that flu masks were “flying off the shelves,” and soon after, China quarantined Mexican visitors.

Now, just a few days later, with the virulence of the virus apparently less than originally feared, the federal government has relaxed its attitude toward school closings and the media is asking whether it was all hype. The public has quickly become so blasé that, only a few days after Vice President Biden sounded an off-message travel alarm, “Cinco de Swino” parties were held in Washington and other U.S. cities. (more…)

Joah Spearman

At home sick? Immerse yourself in social media

Joah Spearman
April 29th, 2009

This swine flu stuff is seriously getting out of control. Yes, it’s gone viral.

On Twitter and Google that is. Everywhere you look online, there’s something about the swine flu. And every American with any semblance of a cold is now at home worried about having something far worse, spending all their time online…

Which leads me to today’s big Texas story. University Interscholastic League, UIL, which governs high school sports in the state, has officially postponed baseball, softball, track and other spring sports events until May 11. And here are some of the top search terms on Google Trends:

#2 – swine flu maine

#10 – texas uil (more…)

PulsePoint Group

Jon Iwata on Web 1.0 vs. Web 2.0

PulsePoint Group
April 7th, 2009

Jon Iwata, SVP Marketing & Communications at IBM, discusses the fundamental difference between Web 1.0 and Web 2.0 and why communications pros are aptly suited for the Web 2.0 environment.

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