Posts Tagged ‘ Social Media ’

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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

Renée Francese

SXSWi Wrap Up

Renée Francese
March 24th, 2011

sxsw-interactive-recap1

SXSW is over … and I’m not going to lie, I’m enjoying the decrease in downtown traffic and increase in cell signal. Overall though, I had a blast at SXSWi and was impressed with this year’s line up.

The five days of Interactive were packed with wall-to-wall sessions and inspiring keynotes. The stand out keynote for me was Felicia Day, the creator and star of The Guild. I learned she is a fellow U.T. alum, math major and class valedictorian! Felicia talked about how she harnesses the power of social media to build her show and how others can do the same. She had a quirky way of getting her points across. I think a crowd favorite was  “your campaign should not be a booty call; it’s a long term relationship.” I believe her point here is that you should be engaging fans on an ongoing basis, and not just when you need their money or support.

My favorite session I attended was, “The Future of Storytelling: DEXTER Fans Play Killer.” The panel was made up of the Dexter ARG “alternate reality game,” team. Howard Goldkrand, director of Innovations Modernista!, really honed in on transmedia storytelling, stating “… if done right, creates a sense of community and personal experience.” He also urged the audience to think about content in context. Of course having die-hard fans (literally) didn’t hurt the success of their campaign either!

As my colleague Austin predicted, location-based services was a major topic. I especially enjoyed Foursquare’s Kick Off party at Moltov and all the free swag. A location-based app that generated some buzz was SCVNGR. The app is a real world location-gaming service, which is part game, part new business model for daily deals. The company is hoping to compete with Groupon and Living Social.

Cloud computing was another popular topic, with speakers from VMWare, Salesforce.com and Google all making appearances at sessions. The overall message was that the cloud is an ever-evolving technology, which enables companies in the corporate or start-up phase to gain virtual computing access on the cheap.

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Brittany Aguilar

Web Now Second Only to TV as News Source

Brittany Aguilar
March 16th, 2011

pew-2011-state-of-the-news-media

For media relations and communications professionals, understanding where target audiences go for news is critical. A new report from the Pew Research Center reveals that for the first time, the web has passed newspapers as the second most popular source of news. It’s second only to television.

We’ve been anticipating this milestone, but now that it’s here, it has significant impacts for our industry. Most importantly, this shift makes corporate blogs, Facebook pages and Twitter feeds even more important as official sources of news content from major brands.

News Consumers Are Turning to the Web

The Pew study explains that the web is a premier source for news,

For the first time, too, more people said they got news from the web than newspapers. The internet now trails only television among American adults as a destination for news, and the trend line shows the gap closing. Financially the tipping point also has come. When the final tally is in, online ad revenue in 2010 is projected to surpass print newspaper ad revenue for the first time. The problem for news is that by far the largest share of that online ad revenue goes to non-news sources, particularly to aggregators.

As aggregators, bloggers and community sites continue to pull in ad revenue, they will add staff and will become top sources for news and opinion online. This means that a solid digital strategy is critical for any communications department. Building relationships with online media - bloggers, influencers, key opinion leaders, Twitter users, Facebook fans and blog commenters - will become the more important than some relationships with traditional media.

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PulsePoint Group

Weekly Pulse: 3/14/11

PulsePoint Group
March 14th, 2011

A recap of last week’s POV posts:

3/11: SXSW: Back to the Future of Digital: It’s that time of year again when our “live music capital of the world” (Austin, TX) decides to multitask and become the temporary epicenter of all things film, music and digital. Being based downtown, we welcome the SXSW visitors to our neighborhood and can’t wait to get out and mingle with some of the best, brightest and most innovative companies in the industry.

3/8: What it’s Like on the Other Side of the Search: I spent many years on the agency side - at Burson-Marsteller, Ketchum, and GCI Group - pitching business and always wondering what it would be like on the other side of the table. Now I know. My firm doesn’t do a lot of agency search for our clients, but occasionally we’re asked to help out. Coincidentally, we’ve been involved in a few situations just since the beginning of the year. The process is enlightening. Here are some lessons learned that agencies would be well advised to consider.

3/7: Where Strategy and Implementation Meet: Achieving Buy-In: Time Inc. CEO Jack Griffin was recently ousted after less than six months on the job. An agent of change within the organization, his approach to overhauling the ailing media organization clearly didn’t mesh with what his organization was ready for. Griffin’s demise reminds me of the stellar job Louis Gerstner did when faced with a struggling IBM in the early 1990’s. One of the greatest examples of a change agent succeeding, Gerstner was responsible for changing the entire direction of an organization that until he took over was looking to break up its business into smaller units and dissolve others. Today, IBM is a singular technology services powerhouse thanks to Gerstner’s strategic vision and ability to guide the company through a massive change in culture.

SXSW: Back to the Future of Digital

Austin Nelsen
March 11th, 2011

austin1

It’s that time of year again when our “live music capital of the world” (Austin, TX) decides to multitask and become the temporary epicenter of all things film, music and digital. Being based downtown, we welcome the SXSW visitors to our neighborhood and can’t wait to get out and mingle with some of the best, brightest and most innovative companies in the industry.

SXSW has developed a reputation in recent years for being the hotspot for startups to launch their products and innovations, particularly pertaining to social media, digital influence and distribution. In 2007, SXSW witnessed the launch of Twitter, then in 2009 Foursquare emerged. It then proceeded to grow at an unprecedented rate for internet-based startups. Last year was expected to be the year of location-based services, however, no one company managed to gain significant traction and emerge a head of the crowd.

My prediction for 2011? Location will finally become the driving force it has been striving to be for many applications and services. Foursquare has already been creating buzz around advanced location based services within their product, possibly offering coupons and more control for their enterprise customers. But will they remain king of the location based applications? Or will they be swept aside by the next big thing to hit digital media since 2009?  Gowalla is also trying to become a major player, as they have partnered with Mashable at SXSW.

We will be watching closley and will follow up next week with our favorites from the festival and the companies we think you should watch into 2011. In the meantime follow our team members as they tweet their way through the festival:  @ReneeFrancese, @PaulWalker, @AustinBNelsen@BrittanyAguilar and @JeffRobertHunt

Cheers and welcome to Austin!

Bob Feldman

What it’s Like on the Other Side of the Search

Bob Feldman
March 8th, 2011

Originally Published PR Week, March 4, 2011 (subscription access only)

I spent many years on the agency side - at Burson-Marsteller, Ketchum, and GCI Group - pitching business and always wondering what it would be like on the other side of the table.

Now I know.

My firm doesn’t do a lot of agency search for our clients, but occasionally we’re asked to help out. Coincidentally, we’ve been involved in a few situations just since the beginning of the year.

The process is enlightening. Here are some lessons learned that agencies would be well advised to consider.

Stand for something. During an RFI stage, particularly if the agency’s information is being communicated only in writing, be sure you write your information in a concise, crisp manner - and absolutely be sure your firm stands for something. Have a point of view on measurement; articulate a client service model or an approach to audience insights that you believe works exceptionally well for your firm and for your clients.

Pure capabilities are only a starting point; why would having good capabilities mean you should win? Don’t you think the client is only talking to firms with the requisite capabilities? And sell yourselves, don’t sell against others. Selling against others is usually off-the-mark and is almost always unappealing.

Read the rules. When clients are considering a range of agencies, they’re looking for reasons to either include or exclude firms from the next round. Don’t give them easy reasons to exclude you. Sounds ridiculous, but in just a few situations, I’ve already seen firms respond to a request for two or three paragraphs on a subject with eight or nine paragraphs; with a request to provide a three-to-five page narrative on a client situation with a 19-page PowerPoint deck; with a request for certain insights into international market credentials with a link to the company’s website. Don’t make it so easy to cut your firm.

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PulsePoint Group

The Weekly Pulse: 3/2/11

PulsePoint Group
March 2nd, 2011

A recap of our latest POV posts:

3/2: PulsePoint Group Corporate Communication Index Series Part 7: Deeper Focus: (video) Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the seventh (and final) in a series of videos where he provides insight into the findings.

2/28: Google “Cleans Up” Search Results: Last week, Google announced a significant change to the way it determines search results. The change is supposed to place more value on sites with original content over sites that aggregate content or repost from other places. Google claims that this change will impact about 12 percent of searches.

2/25: Unlocking the Social Enterprise: There has been a lot of debate on the pros and cons of “empowering” employees in the enterprise by allowing them access to social media and collaborative tools in the workplace. What can the enterprise gain from allowing full access for all its employees? What are the inherent risks involved and how can they be minimized? How much is enough? These types of questions are what most organizations we work with are struggling with as they come to realize they must embrace the digital revolution.

Bob Feldman

PulsePoint Group Corporate Communication Index Series Part 7: Deeper Focus

Bob Feldman
March 2nd, 2011

Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the seventh (and final) in a series of videos where he provides insight into the findings. Click here to view his sixth video regarding, “Change.”

Jesse Jacks

Unlocking the Social Enterprise

Jesse Jacks
February 25th, 2011

There has been a lot of debate on the pros and cons of “empowering” employees in the enterprise by allowing them access to social media and collaborative tools in the workplace. What can the enterprise gain from allowing full access for all its employees? What are the inherent risks involved and how can they be minimized? How much is enough? These types of questions are what most organizations we work with are struggling with as they come to realize they must embrace the digital revolution.

This week on Harvard Business Review’s blog, Andrew McAfee poses two questions that are currently staring down most organizations: What kind of company embraces the social enterprise and what are the effects of embracing it?

For a long time the answer to the first question seemed easy: the trailblazers, the progressive companies whose corporate cultures weren’t afraid to try new things. These were the organizations that embraced the social enterprise. But those times have ended. Organizations now choose to be conservative in their dealing with social media and collaboration at their own peril. We have firsthand seen the “old guard” drop its guard and embrace the digital realm, to great effect. The highly regulated industries such as Pharma and Finance spring to mind as examples where organizations are breaking new ground in what is possible in a formerly guarded social enterprise.

But what really transforms the enterprise is the ability to get in touch with the knowledge currently underutilized in the organization, or as McAfee refers to it, “doing a better job of knowing what you know”. This simple yet difficult premise is exactly the type of skill that the most innovative internal collaborators like Procter & Gamble, IBM and Dell have built successful social enterprises on. The social enterprise stirs up collaborative efforts on a scale rarely harnessed by most organizations. It’s fascinating to think of the capabilities some organizations currently possess without being privy to it.

As we move towards a standardized model where collaboration and digital drive how the organization thinks internally, the more examples of successful social enterprises we will see. I think a younger workforce will demand it. Young professionals are digital natives who will tend to believe there is something wrong with an organization that hasn’t embraced social enterprise tools. As such, I think the most interesting examples will come from those formerly guarded industries where innovative ideas will be required in order to not fall behind the new standard.

I suppose we will have to wait and see what the social enterprise’s effects on these organizations will bring.

Read the original blog post here.

PulsePoint Group

The Weekly Pulse: 2/23/11

PulsePoint Group
February 24th, 2011

A recap of the previous week’s POV posts:

2/23: PulsePoint Group Corporate Communication Index Seres Part 6: Change (video): Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the sixth in a series of videos where he provides insight into the findings.

2/9: “Translating” Innovative Ideas for Clients: As a strategic consulting firm, counsel is only as good as it is palatable to our clients. Some might interpret that as requiring that we supply strategic insight that adds value to our clients. While that is at the core of what we do, it isn’t what I am referring to. What I mean is that a great idea can’t penetrate an organization if it isn’t delivered in a way its people can readily understand.

2/4: Instilling Practical Innovation in the Enterprise: Much of the recent discussion surrounding innovation in the enterprise has been geared towards consumer-facing aspects of the business: crowdsourcing new product ideas, engaging the consumer in experiential marketing, or even asking the consumer to develop advertising or mobile applications for the business. While these are all innovative ways to engage the consumer and garner some relatively cheap attention, business leaders often find themselves relying on “tried and true” examples of innovation, rather than harnessing it from within their organization.

Bob Feldman

PulsePoint Group Corporate Communication Index Series Part 6: Change

Bob Feldman
February 23rd, 2011

Bob Feldman, partner at PulsePoint Group, provides commentary on the firm’s recently released Corporate Communication Index Study. This is the sixth in a series of videos where he provides insight into the findings. Click here to view his fifth video regarding, “Managing Talent.”

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