Posts Tagged ‘ Commentary ’

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Points of View is our blog dedicated to exploring the critical corporate communications issues of the day through insights and videos of Fortune 500 business and communications execs, industry insiders and our team.

Jeff Hunt

The New Age of Engagement…It’s WOM on Steroids

Jeff Hunt
February 22nd, 2010

The fundamental rules of effective marketing are being rewritten. The rapid evolution of social networking technologies is making it easier for customers to get more precise information. It’s making it easier for them to consult one another, and it’s fundamentally impacting the way they make purchase decisions.

Customer experiences have never been more important. Word of mouth has been put on steroids.

So what does it mean to marketers? It’s the arrival of a new era, where engagement is the new currency that drives customer loyalty. But engagement must be defined as a true exchange of value and not just the act of pushing information. Getting someone to visit your web site is not engagement. (more…)

Bob Feldman

Engagement Has Become the Business World’s New Currency

Bob Feldman
February 12th, 2010

Originally Published PR Week, February 12, 2010

The impact of social media on how business is run is just starting to mainstream in corporate America. I’m not talking about online promotional campaigns; I’m taking about the very heart of how business is conducted.

The consequence is a redefinition and reframing of how a company and its various stakeholders relate to one another and the impact each has on one another.

Call it “The Engaged Enterprise.” Engagement is the new currency. It suggests an authentic, dynamic, deeper relationship in which conversation and business ideas are shared up, down, and sideways.

In the Engaged Enterprise, stakeholders have deeper relationships with the company. Stakeholders actually talk to one another. Their voices are heard, respected, even acted upon in exchange for their loyalty. The result: The enterprise is smarter and more engaged with their constituents leading to better decisions and deeper, longer-lasting relationships.

Some examples? Consider these three: (more…)

Bob Feldman

Don’t Duck the Tough Employee Talk

Bob Feldman
December 22nd, 2009

Originally Published PR Week December 11, 2009

Most companies are not paying out big bonuses this year, if they’re paying anything at all. Exacerbating the situation is that many employees saw their salaries frozen during 2009. They’re anxious, to say the least.

So how do managers throughout the company have conversations with employees as the year comes to a close?

Here are some thoughts:

First, don’t duck the discussions. Employee anxiety only gets worse in the absence of credible information. You and your people must fill the void. No discussion is the worst possible scenario.

Second, the primary concern of many employees today is job security – (more…)

PulsePoint Group

Overcoming barriers to the adoption of corporate social media Part 3: Buy-In

PulsePoint Group
November 23rd, 2009

Craig Rothenberg of J&J, Russell Wilkerson of GE, Anders Edholm of Electrolux, Corey DuBrowa of Waggener Edstrom and Ron Defeo of The Home Depot on the importance of internal buy-in to social media and how to get it.

PulsePoint Group

Bill Margaritis on most the important trends in the PR profession

PulsePoint Group
November 3rd, 2009

Bill Margaritis, incoming Page Society president and Corporate VP of Worldwide Communications and Investor Relations at FedEx, on the major trends in PR/communications.

Bob Feldman

What We Need to Nurture: Entrepreneurship & Innovation

Bob Feldman
October 26th, 2009

Originally Published PR Week October 2009

If you’re a Tom Friedman fan, you know he doesn’t write much about the world of public relations. But he might as well have in one of his recent columns.

Headlined “The New Untouchables,” Friedman writes that in addition to our banking system needing a “reboot and an upgrade,” so too does our education system.

Against a backdrop of who is getting laid off in this economy and who isn’t, a clear trend seems to have emerged: “Those who have the ability to imagine new services, new opportunities and new ways to recruit work (are) being retained. They are the new ‘untouchables’,” Freidman writes. Those simply waiting for the economy to improve so they can resume their jobs the way they had in the past are the very people apt to be let go. (more…)

PulsePoint Group

Richard Jones on communications in an economic crisis

PulsePoint Group
October 8th, 2009

Richard Jones, SVP and Chief Communications Officer at Guardian LIfe Insurance Company, on the key communications challenges a tumultuous economy poses for a large financial services company.

Bob Feldman

The clock is ticking for comms pros to grab leadership of social media

Bob Feldman
September 21st, 2009

Originally published in PR Week

We’ve entered the next phase of social media. The experimenting is over. Social media has transformed our business; how companies communicate will never be the same. And I mean communicate in the broadest sense of the word, including marketing, customer engagement, market engagement for R&D and product development, etc.

From where I sit, many chief communications officers are helping to drive this change and will be at the forefront of this corporate transformation.

But I also see many who aren’t. The clock is ticking and it’s time to do what’s required to provide leadership.

The alternative: Marketing will do it for you. (more…)

PulsePoint Group

Five Things PR Folks Can Learn About Social Media from Advertising

PulsePoint Group
September 8th, 2009

Check out Dave Fleet’s insightful post on social media lessons PR folks can glean from our advertising colleagues.

In a nutshell, here are the five lessons:

1. Scale matters

2. Creativity beats staid

3. Measure, measure, measure

4. Target your audiences

5. Craft your message carefully

For more, read the full post at DaveFleet.com.

Grant Toups

Do ask; do tell…Army encourages soldiers to speak up

Grant Toups
August 18th, 2009

One of the findings in practically every recent study on social media is that in older companies cutting edge social media initiatives are sometimes harder to get off the ground because of the powerful muscle memory formed from years of success.  But, as many communicators in these companies undoubtedly know, the way we operate is changing and communicators at all levels of the corporate world find themselves fighting that muscle memory of broadcast-style push communications techniques.  Certainly this generalization doesn’t apply to every company; it may not even apply to most, but for some it seems a formidable challenge.

But support for the social media buy-in proposition is coming from an unlikely source … the U.S. Army.

A recent New York Times piece explored a new pilot program of wikis launched by the Army for developing a number of its field manuals.  These “rules of the road” documents were historically written by military thinkers at the various educational and training institutions across the country.  The pilot program allows for editing and adding content by any active soldier, from Private to General, using technology similar to Wikipedia while requiring that each entry be attributed to someone. (more…)

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